FAQs

🛒 Orders & Shipping

Q: What payment methods do you accept?

A: All major credit/debit cards (Visa, Mastercard, Amex, Discover) and PayPal.

Q: How long does shipping take?

  • USA: 3–7 business days
  • International: 10–20 business days

Track orders via "My Account" → "Order History".

Q: Why was my order split?

  1. Items ship from different warehouses
  2. Different prep times
  3. Weight limit per package

📦 Returns & Refunds

Q: What's your return policy?

A: Returns accepted within 30 days if:

  • Items are unused and in original packaging
  • Exclusions: underwear, swimwear, jewelry

Q: How to return an item?

  1. Log in → "Order History"
  2. Select "Request Return"
  3. We email a prepaid return label
  4. Drop off at any carrier location

Note: For international returns, email support.

Q: When will I get a refund?

A: Within 5 business days after item receipt. Allow 1–14 days for bank processing.

👗 Products & Sizing

Q: How do I choose the right size?

Check each product’s size chart. Need help? Email us photos with your measurements.

Q: What if I receive a defective item?

Contact us within 48 hours with:

  1. Your order number
  2. Photos of the issue

We’ll arrange a replacement or refund.

💳 Payments & Security

Q: Is my payment info secure?

  • 256-bit SSL encryption
  • PCI DSS compliance
  • Advanced fraud detection

Q: I was charged twice. Why?

This could be a pre-auth hold. If not released, contact us with transaction screenshots.

🌍 International Orders

Q: Will I pay customs fees?

A: Depends on your country. Please check with local customs.

Q: Package stuck in customs?

Contact your local post office with your tracking number.

☎ Contact Us

Hours: Mon–Fri, 9AM–6PM EST

Email: support@familyshopolf.com

Phone: +1 (213) 349-8889

Address: 7802 37th Avenue, Jackson Heights, NY 11372, USA