Refund policy

Return & Refund Policy – Family Shopolf

We offer a 30-day free return policy, which means you have 30 days from the date of purchase to request a return or refund.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with tags, and in the original packaging. You will also need to provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, please visit our Returns & Refunds Center. You’ll need your order number and the email address used during purchase. Once your return is accepted, you’ll receive detailed instructions on how and where to send your package.

Please note: Items sent without a prior return request will not be accepted.

For any return-related questions, feel free to contact us at info@familyshopolf.com.

Damaged, Defective, or Incorrect Items

Check your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns on the following products:

  • Hats and hair accessories
  • Corsets, bras, underwear, baby and toddler underwear
  • Children’s shoes
  • Toiletries and personal care products (e.g. cosmetics)
  • Custom-made or personalized items
  • Out-of-season tailored items
  • Products shipped from international warehouses

Please contact us if you are unsure whether your item qualifies for return.

Note: We do not accept returns on discounted items or gift cards.

Exchanges

The fastest way to get the product you want is to return the current item and place a new order after your return is accepted.

Return Shipping

Return shipping is 100% free. Once we receive and inspect your returned item, we will notify you of the approval status. If approved, the refund will be processed automatically to your original payment method.

Please allow your bank or credit card provider 7–10 business days to complete the refund process.

By placing an order with Family Shopolf, you acknowledge and agree to all our shipping, return, and refund policies, as well as our terms and conditions.