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We offer a 30-day free return policy, which means you have 30 days from the date of purchase to request a return or refund.
To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with tags, and in the original packaging. You will also need to provide a receipt or proof of purchase.
To initiate a return, please visit our Returns & Refunds Center. You'll need your order number and the email address used during purchase. Once your return is accepted, you'll receive detailed instructions on how and where to send your package.
Please note: Items sent without a prior return request will not be accepted.
For any return-related questions, feel free to contact us at info@familyshopolf.com.
Check your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.
We do not accept returns on the following products:
Please contact us if you are unsure whether your item qualifies for return.
Note: We do not accept returns on discounted items or gift cards.
The fastest way to get the product you want is to return the current item and place a new order after your return is accepted.
Return shipping is 100% free. Once we receive and inspect your returned item, we will notify you of the approval status. If approved, the refund will be processed automatically to your original payment method.
Please allow your bank or credit card provider 7–10 business days to complete the refund process.
By placing an order with Family Shopolf, you acknowledge and agree to all our shipping, return, and refund policies, as well as our terms and conditions.
Parcel processing time
We ship orders to all US states and territories, as well as 100 other countries. All orders are processed within 1-3 business days from the date of order (Monday-Friday). Once your order is shipped, you will receive a shipping confirmation email that will notify you of the carrier and the shipment tracking number.
If we have a large volume of orders, delivery may be delayed for several days. Please allow additional days in transit for delivery. Some items (such as cashmere coats) are handmade (this is indicated on the product page), and the shipping time can be extended from 7 to 10 days. If the delivery of your order is significant, we will contact you by email or phone.
Delivery is carried out in two ways:
Free US and Canada shipping cost is $0
International shipping worldwide:
- Free shipping.
Estimated delivery time for the USA and Canada from a warehouse in the USA is 3-5 business days*.
The actual duration of delivery depends on the availability of stock in the local warehouse, and if necessary, the product will be dispatched from the nearest international warehouse.
The estimated international delivery time ranges from 3 to 12 business days*. However, to account for potential delays and issues during transit, customs, and COVID-19 restrictions, we guarantee delivery within 60 business days.
* Delivery time is counted from the moment the order was sent, not from the moment the order was paid. Delivery time may take longer than expected due to incorrect address, customs procedures and other unforeseen circumstances.
Arrival time is an estimate and unfortunately, cannot be guaranteed. We'll do our best to ship your order as soon as possible so it can be delivered in a timely manner.
During peak sales season, it may take a little longer for your parcels to arrive, we thank you for your patience. Please go to your account to track your order.
Confirmation of shipment and order tracking
Once your order has been shipped, you will receive a delivery confirmation email containing your tracking number(s). Tracking number will be active within 48 hours.
Customs, duties and taxes
Family Shopolf is not responsible for any customs duties or taxes that apply to your order. All fees charged during or after delivery are the responsibility of the customer (tariffs, taxes, etc.).
Shipping and Warranties
Invalid Shipping Address: We are unable to ship domestically and/or internationally to P.O./APO/FPO boxes.
Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Family Shopolf. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Family Shopolf delivers these items to the carrier.
Use this guide to find your perfect fit. Measure carefully and compare with our charts for the best result.
Size | Chest (cm/in) | Waist (cm/in) | Hip (cm/in) |
---|---|---|---|
S | 88 / 34.6 | 76 / 29.9 | 90 / 35.4 |
M | 96 / 37.8 | 84 / 33.1 | 98 / 38.6 |
L | 104 / 40.9 | 92 / 36.2 | 106 / 41.7 |
XL | 112 / 44.1 | 100 / 39.4 | 114 / 44.9 |
Size | Bust (cm/in) | Waist (cm/in) | Hip (cm/in) |
---|---|---|---|
XS | 80 / 31.5 | 60 / 23.6 | 86 / 33.9 |
S | 84 / 33.1 | 64 / 25.2 | 90 / 35.4 |
M | 88 / 34.6 | 68 / 26.8 | 94 / 37.0 |
L | 94 / 37.0 | 74 / 29.1 | 100 / 39.4 |
Size | Waist (cm/in) | Hip (cm/in) |
---|---|---|
S | 66–74 / 26–29 | 84–90 / 33–35 |
M | 74–82 / 29–32 | 90–96 / 35–38 |
L | 82–90 / 32–35 | 96–102 / 38–40 |
XL | 90–98 / 35–38 | 102–108 / 40–42 |
EU Size | US Size | Foot Length (cm/in) |
---|---|---|
36 | 5.5 | 23 / 9.1 |
37 | 6.5 | 23.5 / 9.3 |
38 | 7.5 | 24 / 9.4 |
39 | 8.5 | 24.5 / 9.6 |
40 | 9 | 25 / 9.8 |
EU Size | US Size | Foot Length (cm/in) |
---|---|---|
40 | 7 | 25 / 9.8 |
41 | 8 | 25.5 / 10 |
42 | 9 | 26 / 10.2 |
43 | 10 | 26.5 / 10.4 |
44 | 11 | 27 / 10.6 |
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Introducing the EELHOE Collagen Peel and Tear Facial Mask, designed for those seeking a rejuvenating skincare experience. This innovative facial mask combines the power of hydrolyzed collagen, glycerin, and sucrose to provide deep hydration, wrinkle resistance, and skin brightening benefits.
Key Benefits:
- Moisturizing and Hydrating: Infused with glycerin, this mask deeply hydrates the skin, leaving it supple and revitalized.
- Wrinkle Resistance: The hydrolyzed collagen works to diminish the appearance of fine lines, promoting youthful-looking skin.
- Skin Brightening: Sucrose and other enriching ingredients contribute to an even skin tone and natural glow.
- Pore Shrinking: Regular use helps in reducing enlarged pores and refining skin texture for a smoother look.
- Acne Prevention: The mask actively reduces blackheads and purifies pores, addressing various skin concerns effectively.
- Antioxidant Protection: Formulated with antioxidants to shield the skin from free radicals, ensuring long-term health.
Usage Instructions:
1. Clean and dry your facial skin thoroughly.
2. Use the applicator stick to scoop out an appropriate amount and apply it evenly to your face.
3. Relax for 15-20 minutes while the mask works its magic, then gently peel it off.
Product Specification
- Product Name: EELHOE Collagen Peel and Tear Facial Mask
- Type: Peel-Off Mask
Key Ingredients:
- Hydrolyzed Collagen
- Glycerin
- Sucrose
- **Skin Benefits:
- Moisturizes and hydrates
- Resists wrinkles
- Brightens and evens skin tone
- Reduces blackheads and acne
- Antioxidant Properties: Yes
- Application Method: Peel-off
- Recommended Usage: 2-3 times a week
FAQs
Q: How often should I use the EELHOE Collagen Mask?
A: For optimal results, it is recommended to use the mask 2-3 times a week.
Q: Is this product suitable for all skin types?
A: Yes, the EELHOE Collagen Mask is formulated to be gentle and effective for all skin types.
Q: How long do I need to leave the mask on?
A: Leave the mask on for 15-20 minutes, allowing it to dry before gently peeling it off.
Q: Will this mask help with acne?
A: Yes, it actively helps reduce blackheads, purifies pores, and addresses various skin problems, making it effective against acne.
Q: Can I use this mask before makeup?
A: Absolutely! The EELHOE Collagen Mask is a great prep step to hydrate and brighten your skin before applying makeup.