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We offer a 30-day free return policy, which means you have 30 days from the date of purchase to request a return or refund.
To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with tags, and in the original packaging. You will also need to provide a receipt or proof of purchase.
To initiate a return, please visit our Returns & Refunds Center. You'll need your order number and the email address used during purchase. Once your return is accepted, you'll receive detailed instructions on how and where to send your package.
Please note: Items sent without a prior return request will not be accepted.
For any return-related questions, feel free to contact us at info@familyshopolf.com.
Check your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.
We do not accept returns on the following products:
Please contact us if you are unsure whether your item qualifies for return.
Note: We do not accept returns on discounted items or gift cards.
The fastest way to get the product you want is to return the current item and place a new order after your return is accepted.
Return shipping is 100% free. Once we receive and inspect your returned item, we will notify you of the approval status. If approved, the refund will be processed automatically to your original payment method.
Please allow your bank or credit card provider 7–10 business days to complete the refund process.
By placing an order with Family Shopolf, you acknowledge and agree to all our shipping, return, and refund policies, as well as our terms and conditions.
Parcel processing time
We ship orders to all US states and territories, as well as 100 other countries. All orders are processed within 1-3 business days from the date of order (Monday-Friday). Once your order is shipped, you will receive a shipping confirmation email that will notify you of the carrier and the shipment tracking number.
If we have a large volume of orders, delivery may be delayed for several days. Please allow additional days in transit for delivery. Some items (such as cashmere coats) are handmade (this is indicated on the product page), and the shipping time can be extended from 7 to 10 days. If the delivery of your order is significant, we will contact you by email or phone.
Delivery is carried out in two ways:
Free US and Canada shipping cost is $0
International shipping worldwide:
- Free shipping.
Estimated delivery time for the USA and Canada from a warehouse in the USA is 3-5 business days*.
The actual duration of delivery depends on the availability of stock in the local warehouse, and if necessary, the product will be dispatched from the nearest international warehouse.
The estimated international delivery time ranges from 3 to 12 business days*. However, to account for potential delays and issues during transit, customs, and COVID-19 restrictions, we guarantee delivery within 60 business days.
* Delivery time is counted from the moment the order was sent, not from the moment the order was paid. Delivery time may take longer than expected due to incorrect address, customs procedures and other unforeseen circumstances.
Arrival time is an estimate and unfortunately, cannot be guaranteed. We'll do our best to ship your order as soon as possible so it can be delivered in a timely manner.
During peak sales season, it may take a little longer for your parcels to arrive, we thank you for your patience. Please go to your account to track your order.
Confirmation of shipment and order tracking
Once your order has been shipped, you will receive a delivery confirmation email containing your tracking number(s). Tracking number will be active within 48 hours.
Customs, duties and taxes
Family Shopolf is not responsible for any customs duties or taxes that apply to your order. All fees charged during or after delivery are the responsibility of the customer (tariffs, taxes, etc.).
Shipping and Warranties
Invalid Shipping Address: We are unable to ship domestically and/or internationally to P.O./APO/FPO boxes.
Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Family Shopolf. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Family Shopolf delivers these items to the carrier.
Use this guide to find your perfect fit. Measure carefully and compare with our charts for the best result.
Size | Chest (cm/in) | Waist (cm/in) | Hip (cm/in) |
---|---|---|---|
S | 88 / 34.6 | 76 / 29.9 | 90 / 35.4 |
M | 96 / 37.8 | 84 / 33.1 | 98 / 38.6 |
L | 104 / 40.9 | 92 / 36.2 | 106 / 41.7 |
XL | 112 / 44.1 | 100 / 39.4 | 114 / 44.9 |
Size | Bust (cm/in) | Waist (cm/in) | Hip (cm/in) |
---|---|---|---|
XS | 80 / 31.5 | 60 / 23.6 | 86 / 33.9 |
S | 84 / 33.1 | 64 / 25.2 | 90 / 35.4 |
M | 88 / 34.6 | 68 / 26.8 | 94 / 37.0 |
L | 94 / 37.0 | 74 / 29.1 | 100 / 39.4 |
Size | Waist (cm/in) | Hip (cm/in) |
---|---|---|
S | 66–74 / 26–29 | 84–90 / 33–35 |
M | 74–82 / 29–32 | 90–96 / 35–38 |
L | 82–90 / 32–35 | 96–102 / 38–40 |
XL | 90–98 / 35–38 | 102–108 / 40–42 |
EU Size | US Size | Foot Length (cm/in) |
---|---|---|
36 | 5.5 | 23 / 9.1 |
37 | 6.5 | 23.5 / 9.3 |
38 | 7.5 | 24 / 9.4 |
39 | 8.5 | 24.5 / 9.6 |
40 | 9 | 25 / 9.8 |
EU Size | US Size | Foot Length (cm/in) |
---|---|---|
40 | 7 | 25 / 9.8 |
41 | 8 | 25.5 / 10 |
42 | 9 | 26 / 10.2 |
43 | 10 | 26.5 / 10.4 |
44 | 11 | 27 / 10.6 |
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Elevate your cold-season wardrobe with this reversible wool coat for women, designed to offer both style and practicality. Crafted from high-quality woven fabric, this coat provides cozy comfort and a polished appearance—perfect for everyday use, commuting, or casual outings.
The modern slim-fit silhouette adds structure to your look while maintaining comfort, and the long sleeves are ideal for cooler weather. The unique reversible design provides two elegant styling options in one garment, helping you switch up your outfit effortlessly.
The rich chestnut color adds a timeless charm, while the subtle embroidery offers a refined finishing touch. This coat is a versatile layering piece that works well with both casual and semi-formal ensembles.
To maintain fabric quality, follow label instructions. Dry cleaning is recommended for optimal care and longevity.
Q: What material is the coat made from?
A: It is made of durable woven cloth designed for comfort and warmth.
Q: Is this coat reversible?
A: Yes, it features a reversible design, allowing for two different style options.
Q: Which sizes are available?
A: The coat is offered in S, M, L, XL, and 2XL sizes for a comfortable fit.
Q: What style is the coat?
A: It’s designed for casual wear, great for daily use, commuting, or light formal occasions.
Q: How should I care for this wool coat?
A: We recommend dry cleaning or gentle hand wash per label instructions.