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We offer a 30-day free return policy, which means you have 30 days from the date of purchase to request a return or refund.
To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with tags, and in the original packaging. You will also need to provide a receipt or proof of purchase.
To initiate a return, please visit our Returns & Refunds Center. You'll need your order number and the email address used during purchase. Once your return is accepted, you'll receive detailed instructions on how and where to send your package.
Please note: Items sent without a prior return request will not be accepted.
For any return-related questions, feel free to contact us at info@familyshopolf.com.
Check your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.
We do not accept returns on the following products:
Please contact us if you are unsure whether your item qualifies for return.
Note: We do not accept returns on discounted items or gift cards.
The fastest way to get the product you want is to return the current item and place a new order after your return is accepted.
Return shipping is 100% free. Once we receive and inspect your returned item, we will notify you of the approval status. If approved, the refund will be processed automatically to your original payment method.
Please allow your bank or credit card provider 7–10 business days to complete the refund process.
By placing an order with Family Shopolf, you acknowledge and agree to all our shipping, return, and refund policies, as well as our terms and conditions.
Parcel processing time
We ship orders to all US states and territories, as well as 100 other countries. All orders are processed within 1-3 business days from the date of order (Monday-Friday). Once your order is shipped, you will receive a shipping confirmation email that will notify you of the carrier and the shipment tracking number.
If we have a large volume of orders, delivery may be delayed for several days. Please allow additional days in transit for delivery. Some items (such as cashmere coats) are handmade (this is indicated on the product page), and the shipping time can be extended from 7 to 10 days. If the delivery of your order is significant, we will contact you by email or phone.
Delivery is carried out in two ways:
Free US and Canada shipping cost is $0
International shipping worldwide:
- Free shipping.
Estimated delivery time for the USA and Canada from a warehouse in the USA is 3-5 business days*.
The actual duration of delivery depends on the availability of stock in the local warehouse, and if necessary, the product will be dispatched from the nearest international warehouse.
The estimated international delivery time ranges from 3 to 12 business days*. However, to account for potential delays and issues during transit, customs, and COVID-19 restrictions, we guarantee delivery within 60 business days.
* Delivery time is counted from the moment the order was sent, not from the moment the order was paid. Delivery time may take longer than expected due to incorrect address, customs procedures and other unforeseen circumstances.
Arrival time is an estimate and unfortunately, cannot be guaranteed. We'll do our best to ship your order as soon as possible so it can be delivered in a timely manner.
During peak sales season, it may take a little longer for your parcels to arrive, we thank you for your patience. Please go to your account to track your order.
Confirmation of shipment and order tracking
Once your order has been shipped, you will receive a delivery confirmation email containing your tracking number(s). Tracking number will be active within 48 hours.
Customs, duties and taxes
Family Shopolf is not responsible for any customs duties or taxes that apply to your order. All fees charged during or after delivery are the responsibility of the customer (tariffs, taxes, etc.).
Shipping and Warranties
Invalid Shipping Address: We are unable to ship domestically and/or internationally to P.O./APO/FPO boxes.
Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Family Shopolf. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Family Shopolf delivers these items to the carrier.
Use this guide to find your perfect fit. Measure carefully and compare with our charts for the best result.
| Size | Chest (cm/in) | Waist (cm/in) | Hip (cm/in) |
|---|---|---|---|
| S | 88 / 34.6 | 76 / 29.9 | 90 / 35.4 |
| M | 96 / 37.8 | 84 / 33.1 | 98 / 38.6 |
| L | 104 / 40.9 | 92 / 36.2 | 106 / 41.7 |
| XL | 112 / 44.1 | 100 / 39.4 | 114 / 44.9 |
| Size | Bust (cm/in) | Waist (cm/in) | Hip (cm/in) |
|---|---|---|---|
| XS | 80 / 31.5 | 60 / 23.6 | 86 / 33.9 |
| S | 84 / 33.1 | 64 / 25.2 | 90 / 35.4 |
| M | 88 / 34.6 | 68 / 26.8 | 94 / 37.0 |
| L | 94 / 37.0 | 74 / 29.1 | 100 / 39.4 |
| Size | Waist (cm/in) | Hip (cm/in) |
|---|---|---|
| S | 66–74 / 26–29 | 84–90 / 33–35 |
| M | 74–82 / 29–32 | 90–96 / 35–38 |
| L | 82–90 / 32–35 | 96–102 / 38–40 |
| XL | 90–98 / 35–38 | 102–108 / 40–42 |
| EU Size | US Size | Foot Length (cm/in) |
|---|---|---|
| 36 | 5.5 | 23 / 9.1 |
| 37 | 6.5 | 23.5 / 9.3 |
| 38 | 7.5 | 24 / 9.4 |
| 39 | 8.5 | 24.5 / 9.6 |
| 40 | 9 | 25 / 9.8 |
| EU Size | US Size | Foot Length (cm/in) |
|---|---|---|
| 40 | 7 | 25 / 9.8 |
| 41 | 8 | 25.5 / 10 |
| 42 | 9 | 26 / 10.2 |
| 43 | 10 | 26.5 / 10.4 |
| 44 | 11 | 27 / 10.6 |
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Embrace sophisticated urban style with this elegant women's wool blend long coat featuring a unique tie placket and included belt. Crafted from premium wool (51%-70%) blended with polyester and bamboo fiber, this coat offers the perfect balance of luxury and practicality.

The long length (80-100cm) and straight type silhouette create a flattering, elongated appearance perfect for urban casual settings. The lapel collar and tie placket add European and American styling elements, while the included belt allows for customizable waist definition.
Available in versatile black and gray colors, this plain pattern coat transitions seamlessly from daytime casual to evening elegance, making it a versatile addition to any modern wardrobe.

Please refer to the detailed size chart below for accurate measurements to ensure the perfect fit.
To maintain the quality of the wool blend fabric, professional dry cleaning is recommended. Store on a padded hanger to preserve the coat's shape and avoid creasing.

Q: What is the material composition?
A: This coat is made from wool blend containing 51%-70% wool, polyester, and bamboo fiber.
Q: What is the length of the coat?
A: This is a long coat measuring between 80cm and 100cm.
Q: Does it come with a belt?
A: Yes, this coat includes a belt and features a tie placket for adjustable styling.
Q: What style is this coat?
A: Designed in European and American urban casual style for versatile wear.
Q: What colors are available?
A: Available in classic black and gray for timeless elegance.
