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We offer a 30-day free return policy, which means you have 30 days from the date of purchase to request a return or refund.
To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with tags, and in the original packaging. You will also need to provide a receipt or proof of purchase.
To initiate a return, please visit our Returns & Refunds Center. You'll need your order number and the email address used during purchase. Once your return is accepted, you'll receive detailed instructions on how and where to send your package.
Please note: Items sent without a prior return request will not be accepted.
For any return-related questions, feel free to contact us at info@familyshopolf.com.
Check your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.
We do not accept returns on the following products:
Please contact us if you are unsure whether your item qualifies for return.
Note: We do not accept returns on discounted items or gift cards.
The fastest way to get the product you want is to return the current item and place a new order after your return is accepted.
Return shipping is 100% free. Once we receive and inspect your returned item, we will notify you of the approval status. If approved, the refund will be processed automatically to your original payment method.
Please allow your bank or credit card provider 7–10 business days to complete the refund process.
By placing an order with Family Shopolf, you acknowledge and agree to all our shipping, return, and refund policies, as well as our terms and conditions.
Parcel processing time
We ship orders to all US states and territories, as well as 100 other countries. All orders are processed within 1-3 business days from the date of order (Monday-Friday). Once your order is shipped, you will receive a shipping confirmation email that will notify you of the carrier and the shipment tracking number.
If we have a large volume of orders, delivery may be delayed for several days. Please allow additional days in transit for delivery. Some items (such as cashmere coats) are handmade (this is indicated on the product page), and the shipping time can be extended from 7 to 10 days. If the delivery of your order is significant, we will contact you by email or phone.
Delivery is carried out in two ways:
Free US and Canada shipping cost is $0
International shipping worldwide:
- Free shipping.
Estimated delivery time for the USA and Canada from a warehouse in the USA is 3-5 business days*.
The actual duration of delivery depends on the availability of stock in the local warehouse, and if necessary, the product will be dispatched from the nearest international warehouse.
The estimated international delivery time ranges from 3 to 12 business days*. However, to account for potential delays and issues during transit, customs, and COVID-19 restrictions, we guarantee delivery within 60 business days.
* Delivery time is counted from the moment the order was sent, not from the moment the order was paid. Delivery time may take longer than expected due to incorrect address, customs procedures and other unforeseen circumstances.
Arrival time is an estimate and unfortunately, cannot be guaranteed. We'll do our best to ship your order as soon as possible so it can be delivered in a timely manner.
During peak sales season, it may take a little longer for your parcels to arrive, we thank you for your patience. Please go to your account to track your order.
Confirmation of shipment and order tracking
Once your order has been shipped, you will receive a delivery confirmation email containing your tracking number(s). Tracking number will be active within 48 hours.
Customs, duties and taxes
Family Shopolf is not responsible for any customs duties or taxes that apply to your order. All fees charged during or after delivery are the responsibility of the customer (tariffs, taxes, etc.).
Shipping and Warranties
Invalid Shipping Address: We are unable to ship domestically and/or internationally to P.O./APO/FPO boxes.
Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Family Shopolf. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Family Shopolf delivers these items to the carrier.
Use this guide to find your perfect fit. Measure carefully and compare with our charts for the best result.
Size | Chest (cm/in) | Waist (cm/in) | Hip (cm/in) |
---|---|---|---|
S | 88 / 34.6 | 76 / 29.9 | 90 / 35.4 |
M | 96 / 37.8 | 84 / 33.1 | 98 / 38.6 |
L | 104 / 40.9 | 92 / 36.2 | 106 / 41.7 |
XL | 112 / 44.1 | 100 / 39.4 | 114 / 44.9 |
Size | Bust (cm/in) | Waist (cm/in) | Hip (cm/in) |
---|---|---|---|
XS | 80 / 31.5 | 60 / 23.6 | 86 / 33.9 |
S | 84 / 33.1 | 64 / 25.2 | 90 / 35.4 |
M | 88 / 34.6 | 68 / 26.8 | 94 / 37.0 |
L | 94 / 37.0 | 74 / 29.1 | 100 / 39.4 |
Size | Waist (cm/in) | Hip (cm/in) |
---|---|---|
S | 66–74 / 26–29 | 84–90 / 33–35 |
M | 74–82 / 29–32 | 90–96 / 35–38 |
L | 82–90 / 32–35 | 96–102 / 38–40 |
XL | 90–98 / 35–38 | 102–108 / 40–42 |
EU Size | US Size | Foot Length (cm/in) |
---|---|---|
36 | 5.5 | 23 / 9.1 |
37 | 6.5 | 23.5 / 9.3 |
38 | 7.5 | 24 / 9.4 |
39 | 8.5 | 24.5 / 9.6 |
40 | 9 | 25 / 9.8 |
EU Size | US Size | Foot Length (cm/in) |
---|---|---|
40 | 7 | 25 / 9.8 |
41 | 8 | 25.5 / 10 |
42 | 9 | 26 / 10.2 |
43 | 10 | 26.5 / 10.4 |
44 | 11 | 27 / 10.6 |
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Experience timeless style and comfort with our women’s wool blend coat, designed for the colder seasons. Crafted from a premium wool blend, this coat offers a cozy and refined layer ideal for autumn, winter, and early spring.
Featuring a turn-down collar with real fox fur, the coat brings a luxurious accent to a classic silhouette. Its solid pattern and neutral tones make it versatile—pair it effortlessly with both casual and formal outfits.
The coat has a regular length and full-length sleeves, designed with a flattering wide-waisted cut that suits various body types. The hidden button closure adds a touch of elegance and ensures a snug fit during colder days.
Made without any high-concern chemicals, this outerwear piece prioritizes both fashion and safety. Whether you're heading to a work meeting, enjoying a city stroll, or attending a special event, it will keep you warm while complementing your wardrobe.
We recommend dry cleaning only to preserve the fabric and natural fur. Avoid direct moisture exposure and store in a cool, dry area.
1. What materials are used in this coat?
It’s made from a high-quality wool blend and features a real fox fur collar for added warmth and elegance.
2. Is this coat suitable for multiple seasons?
Yes, it’s ideal for autumn and winter, and can also be worn in early spring thanks to its insulating fabric.
3. How is the coat fastened?
It uses a covered button closure, which is both functional and stylish.
4. Do you offer size options?
Yes, please refer to our detailed size chart to choose your perfect fit.
5. Is the coat made to order?
Yes, each piece is made individually upon order. Please allow additional time for delivery.